A person may elect to self-exclude himself/herself at any time and may do so by contacting gaming facility management and completing a self-exclusion form. The person may choose a temporary exclusion (e.g. 1 year, 5 years) or to be excluded permanently.
Anyone subject to involuntary exclusion must contact gaming facility management to discuss the terms of their exclusion. The decision to lift an exclusion is left solely to gaming facility management.
A patron is encouraged to contact gaming facility management regarding any complaint involving the casino.
A tort claim may be filed with either gaming facility management or with the Gaming Commission. A tort claim requires certain information to be provided and may be affected according to when it is filed. All information and terms regarding tort claims are available on Tort Claim Forms found at all gaming facilities or may be obtained from the Gaming Commission office.
A prize claim must be filed in accordance with the associated gaming or promotional activity. Information and instructions on filing a claim may be found at multiple locations within each casino, primarily at the cage or at the player’s club desk.
The Indian Gaming Regulatory Act breaks gaming activity into three (3) categories, each with its own regulatory structure.
Class I Gaming – Social games played solely for prizes of minimal value or traditional forms of Indian gaming engaged in by individuals as a part of, or in connection with, tribal ceremonies or celebrations fall into this category.
Class II Gaming – Bingo, pull-tabs, and non-house banked card games, generally, are considered Class II games that are regulated by the tribe with no involvement from the state. While Tribes are the primary regulators of Class II games, the National Indian Gaming Commission also provides oversight of Class II gaming activities.
Class III Gaming – All other forms of gaming are considered Class III and may only be offered under the terms of a Compact entered into between a Tribe and a State. This agreement will contain provisions that, among other things, prescribe the types of games that are allowed, how the funds are to be accounted for, and general gaming facility operating conditions.
Tribes, as sovereign governments, are the primary regulators of Indian gaming. Indian gaming is regulated on three (3) separate and distinct levels.
