What is required for me to install to view the class?
I can see video but cannot hear audio.
It is possible that while the event video may be running,
the audio may not have been turned on yet. Use the chat window
to converse with other participants or contact an event administrator
to confirm that audio is being sent and received by other participants.
If audio is running, make sure that your speakers or headphones are
plugged in to your computer's sound card, and check the volume control
if you have one. Then check your computer's volume controls and make
sure "Mute" is not enabled.
I can hear audio but cannot see video.
Your connection speed may not be adequate to support both
audio and video. Please check your internet connection and
make sure there are no other problems running that could
be using the internet.
The video cuts out, pauses or is choppy.
The media may have problems playing smoothly (or it may stop altogether)
for any of the following reasons:
There is an interruption in your network connection. This
can be a common occurrence with some connections
(especially 56k modems), or just a momentary glitch. Test
that your connection is available by going to another web
page. If it's still available, the problem will probably clear
up in time. If it doesn't try contacting your internet service
provider for assistance.
You do not have enough bandwidth to handle the stream you are
trying to play. Your computer cannot handle the stream. A
system with slow hardware or insufficient physical RAM may
have trouble doing the processing required to display the video.
The stream has a low frame rate, which can cause the video to
appear to jump roughly from one still picture to another. A
stream targeted to low-bandwidth users usually has a low frame
rate, so you may be seeing the video correctly.
I cannot log into an event.
The login process is handled automatically for you. If for
some reason you receive the message "You are not authorized
for this event" please contact website@cherokee.org. Please
include your username and what class you are enrolled in.
Example: johndoe@johndoe.com and Cherokee 1B
I am repeatedly disconnecting and reconnecting.
If you have logged into an event with the same username on
two different machines on the same local network, the two
machines will "fight" over the connection. When the second
machine logs in, the server forces the first machine to log
out, but that machine immediately logs in again, logging out
the first machine, and so on.
Do I have to register with the website to register for class?
You will need to setup an account with the Cherokee.org website in order to sign up
for the Online Language Classes. You will not need to register with the website again
if you have already have an account setup with the Cherokee.org website.
How can I update my email address / username?
To update your email address you will need to login to the website with your
old email address and password. After you are logged in click on
"Change Email Address".
I have registered with the website but I can not log in. What is wrong?
If you have recently registered with the website but can not log in then your account
might not be activated. When you registered you should have recieved an activation
code in your email. If you did not recieve your activation or can not get your current
code to work you can request a new activation code by requesting your password to be
emailed to you and checking the Resend Activation Code check box.