Cherokee Nation Enterprises

Catoosa

Job Number: 105975
Front Office Shift Supervisor
The Front Office Shift Supervisor will oversee the operation of Reservations and Front Desk staff. Creates schedules, maintains and monitors hotel room inventory, and resolves guest complaint or disputes. Assists with reservation calls and front desk check-in and check-outs, coaches employees, prepares reports for management, and ensures each guest receives exceptional guest service. Supervises and trains employees of the reservations and front desk departments. Performs other job-related duties as assigned.